Location & Date

Wed. November 17, 2010
to Sat. November 20, 2010

Contact & Other Information

registration@ficpnet.com
e-Mail Event Organizer





Education Sessions


Thursday, November 18, 10:45 a.m. - 11:45 a.m.

Behind the Scenes: Creative Event Design
Track: Behind the Scenes
Level:
All Levels
Target Audience: Planners and Hospitality Partners
Speakers: Shirley Crane, Director Business Development, Cirque Productions; Bill Hopkins, President, Bill Hopkins Events

Get the experts’ view of the creative side of events! In this session, participants will learn how entertainment and production organizations can work with meeting planners to demonstrate value to their internal client. This value can be shown by cross utilizing elements, discovering local or touring artists and even sourcing entertainment options within their company.

Behind the Scenes: Event Production
Track: Behind the Scenes
Level: All Levels
Target Audience: Planners and Hospitality Partners
Speaker: Bartha Audio Visual

What size screen should be used for an audience of 500 people? What information do production companies need for a proper response to an RFP? When should a stage set be elaborate and when should it be kept simple? Join Bartha Audio Visual, the 2010 FICP Annual Conference production team, for an interactive, behind-the-scenes peek at their work during the conference and the planning that went into it. Participants will tour backstage, do a walk-on performance and gain invaluable insight for their next RFP.

Behind the Scenes: Socializing the Annual Conference
Track: Behind the Scenes
Level: All Levels Target
Audience: Planners and Hospitality Partners
Speaker: Sam Stanton, Button Pusher, redbutton.tv

Let’s get Social! This “behind the curtain” tour takes you into the world of socializing events online. Planners are being asked to do this right now and redbutton.tv, our Social Media team, will give you a very quick view and understanding of how they are socializing this FICP Annual Meeting. More importantly they will layout a step-by-step “how to” for you to socialize your own events and meetings.

Behind the Scenes: FICP Financials & More
Track: Behind the Scenes
Level:
All Levels
Target Audience: Planners and Hospitality Partners
Speaker: Koleen Roach, Securian Financial Group and FICP VP, Finance; Steve Bova, CAE, FICP Executive Director

Do you consider yourself to be an owner or customer of FICP? If you feel like a little bit of both, perhaps you should attend this session that will provide a “behind the scenes” peek at the association’s finances. Find out what happens to your dues, HP List fees or sponsorship dollars after you make payment. See what it takes to be a good steward of the organization. Learn what it means to manage a “non-profit” organization, and how running FICP is different from the corporate world. You don’t have to be a numbers expert to understand and appreciate how your association is operated. All you need to do is step behind the scenes. We’ll explain how and how FICP manages a limited budget to deliver member services that provide value and further the association’s mission.
International Meetings
Track: Industry Trends
Level:
Intermediate
Target Audience: Planners
Speaker: Padraic Gilligan, Managing Director, Ovation Group
 
Even for experienced planners, the thought of operating a meeting in a destination where the language, culture and currency are unfamiliar can be daunting. Industry veteran Padraic Gilligan knows a thing or two about international meetings, as he operates DMCs on five continents.

Participants will learn the ten things one must do to ensure a successful international meeting. Attendees will leave this session with a renewed enthusiasm for the challenge of operating globally.
Spending Wisely, How to Get the Best Value from Your Conference Budget
Track: Industry Trends
Level: Intermediate
Target Audience: Planners
Speaker: Michele Wilde, Director of Conference Services, The Breakers Palm Beach, Inc.

In times of budget crunches, it is important to know where to save and where to spend to create the best conference yet. In this session, attendees will learn insider tips from a seasoned hotel professional on how to communicate with hotel partners to get their desired outcome, review menu and event planning and effectively allocate meeting budgets to provide the most valuable conference.

Thursday, November 18,
1:15 p.m. - 2:45 p.m.
Creating Teambuilding from Within
Track: Increase Your Value
Level: Intermediate
Target Audience: Planners and Hospitality Partners
Speaker: Alan Ranzer, Managing Partner, Impact 4 Good

In this session, attendees will learn why offering a community service/teambuilding project at their next event is no longer just an option – it’s a necessity. Realize how to tie projects to event themes, reinforce key objectives or points and increase the longevity of the meeting’s effect. Discover the variety and ease of programs that are available, and see how many can be done right in the hotel ballroom – no offsite travel necessary. How will your next meeting make a difference?
Fresh Minds Idea Lab (Part 1 of 2)
Track: Increase Your Value
Level: All Levels
Target Audience: Planners and Hospitality Partners
Speaker: Jill Harrington, President, SalesSHIFT

Tired of traditional “talking head” presenters? Then sign up for something different. Roll up your sleeves and work across disciplines in a creative laboratory that will take a different look at the issues that challenge the growth of businesses and industry. Following an introduction to “inventive thought” strategies, breakout groups will be challenged to apply these strategies to create and present innovative solutions for some of the most pervasive business challenges today. Please note: Space is limited and participants should plan to attend parts 1 and 2 of this presentation to gain full potential of course.
Of Course I Want Your Opinion...If It's the Same As Mine
Track: Speaker Showcase
Level: Intermediate, Advanced
Target Audience: Planners and Hospitality Partners
Speakers: Pattye Moore and Scott Aylward

This engaging session provides an honest and candid assessment of what happens when leaders forget to listen or solicit the opinions of others. Through personal experiences and real-life examples, Pattye Moore and Scott Aylward offer a blueprint for leading with humility, respect and engaging employees and building relationships. Attendees will learn how to develop and nurture important business instincts – instincts that will help participants become a leader who actually has followers!
Personal Ethics in a Corporate World
Track: Increase Your Value
Level: Intermediate
Target Audience: All Levels
Speaker: Hattie Hill, CEO, Hattie Hill Enterprises, Inc.

Ethical courage in a complex meeting environment is a challenge for industry leaders. This interactive, straightforward and practical session evaluates ethical decisions in today’s business realities. Attendees will learn to understand ethical challenges facing meeting professionals and how to resolve them by utilizing case scenarios. Then, using those findings, participants will discuss how to align and forecast state-of-the-art ethical industry practices for the future.
Social Media Victories: Real Businesses, Real Campaigns, Real Results
Track: Technology

Level: All Levels
Target Audience: Planners and Hospitality Partners
Speaker: Patrick Schwerdtfeger, Founder, Tactical Execution

Building on the enthusiasm from his recent FICP Webinar on “Social Media Victories,” Patrick Schwerdtfeger presents successful case studies where organizations both in and out of our industry have leveraged Twitter, LinkedIn, Facebook and YouTube to increase revenue and brand awareness. This session goes beyond beginner social media tactics and offers advanced strategies and unfair tricks that transform social media from a relentless time drain to a reliable business builder. Please note: If you attended the FICP Webinar with this same title, this session will provide many of the same takeaways but with new case studies.
Web 2.0: Legal Issues Affecting Emerging Technology
Track: Industry Trends
Level: Intermediate
Target Audience: Planners
Speaker: Barbara Dunn, Attorney & Partner, Howe & Hutton, Ltd.


The next evolution of the Internet is here. With emerging technologies such as social networking, blog posting and virtual meetings and tradeshows, are you doing everything you can to protect your organization against liability? Join attorney Barbara Dunn as she walks through a variety of examples and provides insight on how to manage liability through user agreements, blog policies, disclaimers, indemnification and insurance. Participants will learn the basics of copyrights, trademarks and patents and how those items apply to emerging technologies.
Thursday, November 18, 3:15 p.m. - 4:45 p.m.
Bridging the Culture Gap: Creating a Global Organization that Works
Track: Speaker Showcase
Level: Intermediate
Target Audience: Planners and Hospitality Partners
Speaker: Mary Beth Lamb, Wilson Learning Worldwide

In today's chaotic global marketplace, bridging cultural and language gaps can mean the difference between success and failure. Savvy leaders know that by developing cultural competency they can win more business and exceed customer expectations, despite tough economic times. In this lively, interactive presentation, attendees will learn how to build profitable, long-term relationships faster and more effectively worldwide, communicate and negotiate successfully across cultural and language barriers and leverage current global best practices to exceed customer expectations. How to build and lead virtual teams to maximize productivity and minimize costs will also be covered.
Fresh Minds Idea Lab (Part 2 of 2) 
Track: Increase Your Value
Level: All Levels
Target Audience: Planners and Hospitality Partners
Speaker: Jill Harrington, President, salesSHIFT

Tired of traditional “talking head” presenters? Then sign up for something different. Roll up your sleeves and work across disciplines in a creative laboratory that will take a different look at the issues that challenge the growth of businesses and industry. Following an introduction to “inventive thought” strategies, breakout groups will be challenged to apply these strategies to create and present innovative solutions for some of the most pervasive business challenges today. Please note: Space is limited and participants should plan to attend parts 1 and 2 of this presentation to gain full potential of course.

How to Use Microsoft Outlook Effectively from A to Z
Track: Technology
Level: Intermediate
Target Audience: Planners and Hospitality Partners
Speaker: Jeffrey W. Rasco, CMP, Partner/CEO, Attendee Management Inc.

Microsoft Outlook is the number one contact management software in existence. More than 90% of computer owners and users use Outlook as their contact management tool, but few use anywhere near that percentage of its capabilities. This session will review some of the little used tools that can increase productivity and outline a number of Outlook tricks to make life easier. Attendees will understand the various components of Outlook and how they work together and discover a number of keyboard shortcuts to speed navigation and gain productivity. Participants will learn from a home-grown, industry expert how to update their Outlook and get answers to their most pressing questions. Please note: Attendees should bring their fully-charged laptop to this session. Power sources will not be provided.
Industry Designations: Positioning Yourself Now and for the Future
Track: Industry Trends
Level: Intermediate
Target Audience: Planners and Hospitality Partners

Moderated by: Sharon Chapman, CMP, CMM, Manager, Conference Planning, The Guardian Life Insurance Company of America

Panelists: Ed DiAntonio, CMP, CPCE, Director of Catering, Walt Disney World Swan and Dolphin Resort

Lynda Garvey, SMMC, Subject Matter Expert: Meetings, American Express Business Travel
Briget Nelson, CMP, CMM, Manager of Meetings and Event Marketing, National Financial Partners
Rachelle Stone, DMCP, Partner/VP Sales & Marketing, Advantage Destination & Meeting Services
Todd Zint, CMP, CMM, VP, Meetings & Event Marketing, National Financial Partners

Having trouble sorting through the “alphabet soup” of designations? Join this session to hear testimonials from meeting planners and what benefits and outcomes have been achieved with attaining industry designations. Learn which organizations manage the various programs including CMP, CMM, DMCP, SMMC and GLP and how they map meeting planner benefits today and in the future.


Revel in Rediscovery
Track:  Industry Knowledge
Level:
All Levels
Target Audience: Planners and Hospitality Partners
Speaker: Dianne Budion Devitt, President, D2 Dimensions

It’s a time of revelation, determination and focus.  The responsibility to reflect and re-define ourselves and the value of meetings and events has never been greater with the door of opportunity to integrate into the business communication world wide open.  Re-invest in your most important asset – you.  Develop an understanding  with Advertising and PR;  participate and learn to Stand Up and do it with Passion!

What's Your Plan? Risk Management Scenarios to Keep You Prepared
Track: Increase Your Value
Level:
All Levels
Target Audience: Planners and Hospitality Partners
Panelists: 
Brett Barrowman, VP Conference and Travel Services, American Fidelity Assurance
Charles Hunnicutt, Director of Security, Fontainebleau
Lindsay Maloni, Conference Planner, MetLife
Ray Muise, Director of Security, MassMutual

Security and risk management are critical components to the success of programs. But are you prepared for the unexpected? In this session, attendees will tackle different case scenarios to better prepare them in their planning process. Planners and hospitality partners will gain insight on how to communicate together when situations arise.


Friday, November 19, 2010, 10:30 am-11:45 am
Brain Sprouts: Yoga Tips and Tricks for Travel, Office, Meetings and Events
  
 
Track:  Increase Your Value
Speaker:
  Dianne Budion Devitt, president, D2 Dimensions

Abstract: In this session, attendees will learn the science of yoga, how to apply the philosophy of what is it and what it can do. Participants will experience and learn tools to relax and energize that can be used anywhere. Learn how to respond, react and redirect energy and focus no matter the state of the day. This is not a yoga class, so come in business casual clothing and don’t worry about being able to bend like a pretzel. If you can breathe, you can participate. Welcome this time to understand the science of health, energy and vitality as something to take back and share with colleagues.
Up in the Air
Track:  Industry Knowledge
Level:
All
Target Audience: Planners and Hospitality Partners
Speaker: Charles E. Jones, Jr. (Cee Jay), Manager, Global Sales Group & Meeting Travel, American Airlines

Stay on top of the latest airline trends with this informative session. This session will cover the recent mergers and alliances in the news and share insights on new fees and discount savings. Attendees will learn how the airlines are coping with the numerous disruptions they have faced over the last year including the volcanic ash, earthquakes and H1N1 – on top of a recovering economy – and how those costs affect air travel for the meeting planning industry.  
Talk the Talk: Managing Golf Outings
Track:  Increase Your Value
Level:
All
Target Audience: Planners
Speaker: Christopher Bielski, Director of Sales & Marketing, Marriott Doral Golf Resort & Spa

Have you ever been tasked with organizing a golf outing and thought, “Now what do I do?” Learn what should be asked during the RFP process to get the best response, ensuring the even has the maximum potential for success. Attendees will engage in interactive challenges at the end of the session.  
Making the Case for Incentive Travel
Track: Increase Your Value
Level:
Intermediate
Target Audience: All (Planner and HP)
Speaker:  Sean Mahoney, Global Vice President, Silversea Cruises, Ltd.

Media perception and increased scrutiny has affected the meetings industry in today's economic environment. This presentation will explore the results of recent industry studies demonstrating the value of motivational events, especially as they relate to non-travel awards. Participants will review the "Model Board Policy Regarding Excessive or Luxury Expenditures for Events.”  The policy provides guidelines and prohibitions that will help eliminate questions about the legitimacy of company-sponsored events.
Learning Objectives:
1. Explore the latest industry research results.
2. Understand the “value” of motivational events.
3. Eliminate questions about the legitimacy of company-sponsored events. 
Smart Phones & Smarter Meetings
Track: Technology
Level:
Intermediate
Target Audience: All (Planner and HP)
Speaker:  James Spellos, CMP, President, Meeting U.

Join James Spellos for a repeat of his extremely popular Education Forum session, “Smart Phones & Smarter Meetings!” Have you unlocked all of the killer tools from your smart phone or are you are still using it just to make calls? This interactive session will provide ideas for learning what these smart devices can do for meetings, as well as customer interaction. This session is also ideal for industry suppliers to learn how to use smart phones more effectively. Learn why and how all Web sites should be optimized for mobile devices as well as how smart phone apps can enhance productivity. Attendees will be encouraged to share their best practices for using mobile tools and apps.
What If and Why Not?
Track:  Speaker Showcase
Level:
All Levels
Target Audience: Planners and Hospitality Partners
Speaker:  Mike Rayburn

We hear it all the time, “We need to think outside the box,” right? How exactly does one do that?
In this hilarious, musically-amazing, motivational session, Mike Rayburn does what no other presenter can do. Not only is he a world-class guitarist and stand-up comedian, Rayburn is an authority on personal development and human potential. Rayburn uses his guitar and comedy to teach three simple, powerful tools attendees can use immediately and forever to access their unrealized potential, look at old things in a new way and leap beyond their perceived limitations. These are the tools which took Rayburn from playing for seven people in a bar in Virginia to standing ovations at Carnegie Hall. They work. For anyone and everyone. Always.  
Friday, November 19, 1:15 p.m. - 2:45 p.m. 
The Power of Transparent Pricing, Why Now
Track:  Industry Knowledge
Level:
All Levels
Target Audience: Planners and Hospitality Partners
Speaker: Patrick Sullivan, President, PRA Destination Management New York; Patricia Kerr, Manulife Financial

Learn the creative advantages of innovative approaches to transparent pricing. Many industry professionals have experience being the buyer and the supplier and therefore are familiar with various pricing models. This session will provide the opportunity to hear from a buyer and a supplier as well as participate in the exchange of ideas as there is no one way to provide transparency. Know what needs to be asked, and develop individual and business confidence when sending or receiving a request for proposal. Remember, transparency goes both ways!
Social Networking Not Working?
Track:  Technology
Level:
All Levels
Target Audience: Planners and Hospitality Partners
Speaker: Jeffrey W. Rasco, CMP, Partner/CEO, Attendee Management Inc.

Get face-to-face with Facebook. Give a tweet about Twitter. Be picky about your wikis. If you think some of the social networking tools you’ve heard about could help your meetings or your business, but you need a little jolt to get started, grab your pocket protector and get your geek on with Jeffrey Rasco. Take a look under the hoods of these technologies and put them to work for you. No geek speak allowed, just solutions.

Advanced Contract Legal Issues and Negotiation Strategies
Track:  Industry Knowledge
Level:
  Intermediate
Target Audience:  Planner Members
Topic/Title:  Advanced Contract Legal Issues and Negotiation Strategies
Speaker:  Barbara Dunn

With the meetings marketplace ever changing, contract negotiations can be an ever changing proposition as well.  With so much emphasis placed on economic items such as room rates and attrition fees, often focus is lost on legal issues such as force majeure and insurance.  Join hospitality industry attorney Barbara Dunn of Howe & Hutton, Ltd. as she facilitates an open discussion on negotiation strategies for success in today’s marketplace as well as the key legal issues which should be addressed in every contract.  Come prepared to share your questions and negotiation experiences.
Learning Objectives: 
• Identify techniques to use during the negotiation phase to ensure the best position for your organization
• Describe each party’s position on various critical issues and the techniques that can be employed to reach resolution
• Understand key legal issues to address in all contacts and how to get them included in the contract. 
Food, Fitness and Feeling Great on the Road: Your Survival Guide to Nutrition, Exercise and Stress Management away from Home
Track:  Increase Your Value
Topic/Title:
Level: All
Target Audience: Planners
Speaker: Romy Nelson Med, DTR

Learn how to implement a healthy lifestyle while traveling or at home.  We’ll explore ‘the big 3’ health concerns for travelers: food, fitness and feeling good’. Apply the same principles of organization and planning that make you a success in your career to nutrition, exercise and stress management on the road for a routine that makes your health and well-being fall into place.   Note Hospitality Partners: If you attended this session at the FICP Education Forum this June in St. Louis, instead of the above session, attend the follow-up workshop within the Hospitality Partners Exchange, titled, ‘The Nuts and Bolts of Nutrition for the Nomad : Dialing in Your Ideal Weight and Body Composition.’
Open for Business: Honest Answers from a Recovering Engineer
Track:  Behind the Scenes
Level:
All
Target Audience: Planners and Hospitality Partners
Topic/Title:
Speaker: Wayne Cotter

Join Wayne Cotter as he talks about his life in the corporate event world. Reflect on his transition from "real" business into show business and how it came full circle with his return to the corporate world in a very different role. Cotter will discuss the interesting, the unusual and the frankly bizarre from his corporate event past, and offer some partly-serious thoughts on the secrets of great emceeing. This session will include an opportunity for Q&A.
Overtime with Bill Rancic
Track:  Speaker Showcase
Level:
All levels
Target Audience: Planners and Hospitality Partners
Speaker:  Bill Rancic  

Bill Rancic thrives on moving into action, taking charge and delivering success. But to be a winner, you've got to put in overtime. In "Overtime with Bill Rancic," Rancic rolls up his sleeves and gets to work with audience members about how they can personally use his insights in their companies and organizations to improve performance. 

 Friday, November 19, 3:00 p.m. - 4:15 p.m.

The Nuts and Bolts of Nutrition for the Nomad

Track:  Speaker Showcase
Level:
All levels
Target Audience: Planners and Hospitality Partners

This nutrition workshop expands on the nutrition concepts from the June Education Forum session, ‘Survival Guide on the Road’. Discover the latest research on how fat loss works, and what differentiates those who lose weight and keep it off, from those who gain it back. Learn to apply realistic tools to your own life and travel schedule. Bring a pen and calculator, as this interactive workshop will teach you how to calculate your energy needs. Also, learn exactly how much exercise you really need to lose weight and - more importantly - keep it off for life. The answers may surprise you!

 







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